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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tameka Stewart

May 12, 2025

5  out of  5
rating by Tameka Stewart
"I am so grateful for Brian Sumner State Farm! They are truly wonderful community partners in education. Their ongoing support of Pinevale Elementary School means so much to us—from providing prizes for our Teacher and Employee of the Month to sponsoring staff breakfasts during Teacher Appreciation Week. They are always looking for meaningful ways to support our students and staff. We deeply appreciate their generosity and commitment to our school community!"
We responded:
"You are too kind! Thank you so much for all you and the Pinevale teachers and administrators do for our children and community! "
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Nishchay Patel

May 7, 2025

5  out of  5
rating by Nishchay Patel
"Amazing communication"
We responded:
"Thank you so much for leaving our agency a five star review. I really do appreciate you noticing that we do try to communicate as much as possible via phone, text or email. If you ever need anything 24/7 don’t hesitate to reach out. I hope you have a great weekend and a great summer. "
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Stacie Zimmerman Staton

May 6, 2025

5  out of  5
rating by Stacie Zimmerman Staton
"Let me start with the fact that I usually am not a “leave a review” person, but when a company continues to exceed your expectations and provide quality service you should! Brian Sumner State Farm has been our agent for the past 15 years. Unfortunately, we have had to make multiple claims both home and auto within that time. In every instance, I have contacted the agency, and immediately they began to help me. Usually when you have to make these claims, something bad has happened and emotions and stress do not make anything easy. Brian, his wife, Susan, and their staff have always helped to walk us through the process. They made us feel like they truly cared about our situation and were going to help us make sure that our insurance coverage took care of everything. I cannot imagine a better company! If you are having issues with your insurance company, especially after all of the devastation that has happened in our community in recent years, I would highly recommend Brian Sumner State Farm!!"
We responded:
"Thank you very much for your excellent review. It is our honor to serve you and your family. Thank you for taking the time to share your experience. We sincerely appreciate it. "
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Carolyn Lee

April 29, 2025

5  out of  5
rating by Carolyn Lee
"Ms Flucas has great customer service and always willing to go above and beyond to help!"
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Tracy Nelson

April 22, 2025

5  out of  5
rating by Tracy Nelson
"Ms. Lynn, Frank & I, just wanted to share what we share on the website, thank you so much for all you do!!! Mr. Brian Sumner, We sincerely appreciate the outstanding customer service provided by your representative, Lynn Flucas. Ms. Flucas demonstrated exceptional knowledge and expertise, particularly in explaining insurance rates. Her ability to clearly communicate complex information, answer our questions with confidence, and guide us through the process made a significant difference in our experience. It’s rare to encounter such professionalism and genuine care in customer service. Please extend our thanks and recognition to Ms. Flucas for her impressive support and dedication. Ms. Lynn, we love you!!!"
We responded:
"Thank you Tracy. I appreciate your choosing Lynn and our agency. It is our privilege to have you as a valued customer."
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Nick Heuman

March 30, 2025

5  out of  5
rating by Nick Heuman
"Susan is the best! Always there to help, no matter the day or time. She goes above and beyond to make sure you are taken care of. We love Susan and Brian Sumner State Farm."
We responded:
"Nick, Thank you so much for the positive review and I agree Susan is the Best! We really appreciate you and Ashley’s business and your relationship. I hope you have a great week. "
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Janis Patterson

March 29, 2025

5  out of  5
rating by Janis Patterson
"Shelby and Brian have been a great help to us in securing insurance on our home and autos."
We responded:
"Thank you so much for the 5 star review Mrs. Patterson. We look forward to serving you for many years. Have a great weekend! "
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Cathy Parker

March 29, 2025

5  out of  5
rating by Cathy Parker
"Sometimes you need help to see the beauty after a storm. My State Farm agents Brian and Susan Sumner and their amazing staff helped me see it right away."
We responded:
"Thank you Cathy. We appreciate you and value you. Your support means a lot. It is a blessing to be your agency of choice. Thank you for all you do to make our community a better place. "
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Kimberly

March 5, 2025

5  out of  5
rating by Kimberly
"Love this company! I spoke with Nathan today & he was extremely helpful. Thanks so much Nathan for your patience."
We responded:
"Kimberly, thank you so much for the positive review. Nathan told me you were a joy to speak with today. We look forward to serving you for a long time. I hope you have a great week.😎"
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Stephanie Hall

February 24, 2025

5  out of  5
rating by Stephanie Hall
"Nathan Barnes worked with us on a home and auto policy. He responded quickly and answered all of our questions. I appreciate all of his hard work to get us a great price. I definitely recommend Nathan!"
We responded:
"Thank you so much for the positive review of Nathan and our agency. Your feedback is critical and we look forward to serving you!"
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renu gupta

February 19, 2025

5  out of  5
rating by renu gupta
"I moved Valdosta 2004 and bought my car and home insurance from Brian sumner. Since then I never changed with any one he is awesome and always keeps his client happy and goes beyond . Now his wife Susan joined him and the service they provide is next level. I will suggest any one who is looking any services Go with them . They are the best people I met and works with the there Clint's to there needs!! Brian and Susan Best team for State Farm!!"
We responded:
"Renu, thank you so much for this positive review. We love serving you and your family! You’re the Best!"
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Madison Hale

February 14, 2025

5  out of  5
rating by Madison Hale
"Mrs. Susan and Mr. Brian are the best in the business and provide a wealth of knowledge/information on what is best for you and your family. I highly recommend!"
We responded:
"Madison, thank you so much for your positive review and we hope you have a happy Valentine’s Day!"
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Gordon Clark

February 10, 2025

5  out of  5
rating by Gordon Clark
"Great service and attention to detail, Nathan has been excellent on the phone and following up with e-mails. G. Clark"
We responded:
"Thanks for the review Gordon! We appreciate you and your business. Hope you are having a great week. Brian Sumner"
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JAMES BURLING

January 13, 2025

5  out of  5
rating by JAMES BURLING
"Shelby is amazing!! Thank you!"
We responded:
"Thank you so much James! We think she is also. I hope you have a wonderful 2025! We appreciate you and your business. "
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Huy Đức

December 19, 2024

5  out of  5
rating by Huy Đức
"They are nice and patient"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Charles Murphy

November 19, 2024

5  out of  5
rating by Charles Murphy
"Nathan treated my request with understanding and professionalism. He is a fine example of what the office stands for!"
We responded:
"Charles, thank you so much for your feedback and positive review. We appreciate you so much! We hope you are having a great November!"
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Heidi Williams

September 20, 2024

5  out of  5
rating by Heidi Williams
"Excellent customer service! Nathan was extremely helpful and walked me through the process of rental insurance as well as new home insurance. He was very attentive, Answered all my questions and made the process a smooth one. Thank you Nathan! Your time you spent on helping me was very much appreciated."
We responded:
"Heidi, thank you so much for your feedback! Claire does a Great Job and is a great asset on our team. Thanks again for the review."
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Lelia Roberts

September 20, 2024

5  out of  5
rating by Lelia Roberts
"I made a request to Nathan Barnes at State Farm for documents. Within minutes my request was granted. Mr. Barnes was courteous and knowledgeable."
We responded:
"Thank you for your 5-star review. We appreciate your positive feedback and are honored to serve you. "
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justin duke

September 18, 2024

5  out of  5
rating by justin duke
"Shelby was a great help!"
We responded:
"Thank you so much Justin!"
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David Fuqua

August 9, 2024

5  out of  5
rating by David Fuqua
"Friendly and very helpful. Got right back to me and provided what I requested in a timely manner. She does it like it should be done!"
We responded:
"Thank you so much for the positive review David. We appreciate you. "
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Margo

August 2, 2024

5  out of  5
rating by Margo
"Helpful and really nice"
We responded:
"Thank you so much for your feedback Margo. We hope you have a great weekend.😎"
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Danielle Davis

July 25, 2024

5  out of  5
rating by Danielle Davis
"Eventually found a better rate elsewhere, but this office has fantastic customer service- all the way to ensuring confirmation of the policy cancellation & effective date. I will happily return at a higher rate if customer service elsewhere is not good!"
We responded:
"Danielle, thanks for the review and we look forward to your return in the near future😎"
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Sha’Nyia

July 17, 2024

5  out of  5
rating by Sha’Nyia
"If you ever need renters insurance, I recommend State Farm. Also Shelby was a great help as well."
We responded:
"Thank you so much for positive feedback Sha’Nyia. We appreciate you and your business. "
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Jonathan Seago

May 10, 2024

5  out of  5
rating by Jonathan Seago
"Shelby was very helpful and quick to get me what I needed. Would definitely recommend her to anyone!!"
We responded:
"Thank you so much for your feedback Jonathan! We appreciate you and your business. Have a great weekend. 😎"
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Eric Mathis

April 29, 2024

5  out of  5
rating by Eric Mathis
"I've always had great service from State Farm, and Brian's level of customer service is outstanding!"
We responded:
"Thank you so much Eric! I enjoyed our insurance check up today and look forward to many more years of serving you! "