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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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SH HS

July 22, 2025

5  out of  5
rating by SH HS
"If you’re looking for someone with integrity, patience, passion and in-depth knowledge …Lynn Flucas at State Farm is definitely the person you’d want to speak to! As a returning customer after many years apart she made me feel as if I never left. The unspoken trustworthiness from her ensured me as if the decisions I made would have been the exact ones she’d select for her own love ones. Thank you so much for your persistence and consistency throughout this experience! Hats off to you!!!"
We responded:
"Thank you so much for this glowing review of Lynn. I agree with you. She is so caring and she has such a wonderful spirit about her. I’m so happy that you have enjoyed her serving you and your household. We look forward to serving you for many more years!"
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Carolyn W.

July 17, 2025

5  out of  5
rating by Carolyn W.
"We chose Brian Sumner to be our local State Farm agent when we moved to Valdosta, nine years ago. On every occasion that we’ve needed them… be it home, auto, or renters insurance for our daughters in college, every member of Brian’s staff has always addressed our needs with knowledge, professionalism and kindness. Highly recommend!"
We responded:
"Thank you, Carolyn. We are so happy to serve as your insurance agency of choice. We look forward to many more years!"
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Kirbi Arnold

July 16, 2025

5  out of  5
rating by Kirbi Arnold
"Shelby was very helpful and on top of everything! We got our insurance set up in a timely manner!"
We responded:
"Thank you for the five star review Kirbi. We look forward to taking care of you for a long time. We are so happy to be your insurance agency."
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tami moore

July 15, 2025

5  out of  5
rating by tami moore
"I wanted to express my appreciation to Ms Lynn Flucas for her unwavering dedication as my agent and handling all my insurance needs. She truly understands her role an takes pleasure in caring for her clients. Thank you Ms Lynn."
We responded:
"Tami, thank you so much for the five star review and your kind words for Mrs. Lynn! We think you and her are both great!😎"
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Gordon Clark

July 11, 2025

5  out of  5
rating by Gordon Clark
"Great customer service, Nathan has been excellent on the phone and following up with e-mails. G. Clark"
We responded:
"Thanks for the review Gordon! We appreciate you and your business. Hope you are having a great week. Brian Sumner"
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Cyndi Chancy

July 11, 2025

5  out of  5
rating by Cyndi Chancy
"Big thanks to Brian Sumner State Farm Roadside Assistance and Jeremy out of Valdosta! He arrived in under 30 minutes, quickly and professionally changed my tire, and was super kind. Great service—truly appreciated!"
We responded:
"Thank you so much for the positive review Cyndi! We appreciate you so much and I am so happy our emergency road side assistance partners helped you in such a timely and efficient manner! I hope you have a great weekend! 😎"
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C C

July 11, 2025

5  out of  5
rating by C C
"Shelby is by far, in this century, the most understanding and knowledgeable insurance agent that I've ever had. Enough said. The best."
We responded:
"Thank you so much for your positive review! I agree! We look forward to taking good care of you for a long time!"
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Kellie Wiggins

July 10, 2025

5  out of  5
rating by Kellie Wiggins
"This team is exceptional! Nathan Barnes does a phenomenal job and always answers any of my questions and concerns!!!"
We responded:
"Thank you so much Kellie! We love serving you! I hope you have a great weekend!"
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Lorryn Rose

July 10, 2025

5  out of  5
rating by Lorryn Rose
"Brad and Shelby at State Farm are fantastic! They’re knowledgeable, friendly, and always go the extra mile to make sure I’m covered and confident in my policy. I truly appreciate their quick responses and personal touch. Highly recommend!"
We responded:
"Thank you so much for the positive review! They are a great tag team and we appreciate you so much! I hope you have a great weekend!😎"
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Patrick Mayes

July 10, 2025

5  out of  5
rating by Patrick Mayes
"Shelby and Brad have always taken great care of me. Truly exceptional and professional service. I highly recommend you call Shelby or Brad at Brian Sumner’s office. They will take EXCELLENT and STELLAR care of you."
We responded:
"Thank you so much Patrick! They are a great team and I appreciate you leaving such a positive review for them!"
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Jason Archer

July 9, 2025

5  out of  5
rating by Jason Archer
"Great insurance agency. The whole staff is helpful. I have been a customer for 9 years!"
We responded:
"Jason, thank you for the positive review and thank you for allowing us to serve you for 9 years. We look forward to serving you for many more. "
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Jay

July 8, 2025

5  out of  5
rating by Jay
"Brad at State Farm was fantastic! He helped me get set up with auto insurance in less than ten minutes and made the whole process quick and easy. Great service and very professional! I Highly Recommend!"
We responded:
"Thank you so much for the positive review of our agency and Brad. We look forward to taking good care of you for a long time. We appreciate you and your business so much. Hope you have a great week!"
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Sandy Barnes

July 2, 2025

5  out of  5
rating by Sandy Barnes
"The staff at Brian Sumner's State Farm agency is top-notch. Nathan Barnes helped my husband and me get a life insurance policy that worked for our family. He was kind, courteous, and knowledgeable. Contact Brian Sumner's office if you need home, auto, or life insurance. You will not be disappointed!"
We responded:
"Thank you so much for the positive review Sandy! We look forward to taking care of you for a long time!"
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Romania Edwards

June 24, 2025

5  out of  5
rating by Romania Edwards
"Nathan Barnes was very helpful. He explained all coverages completely. I appreciate his help and excellent customer service."
We responded:
"Thank you so much Romania for the positive review of our agency and Nathan. We appreciate you and look forward to taking great care of you in the future!"
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Carolyn Berrian

June 23, 2025

5  out of  5
rating by Carolyn Berrian
"I switched over to your company from Geico. Lynn Flucas was very helpful and understanding of my needs. She went above and beyond to make sure everything was taken care of in a timely manner."
We responded:
"Thank you so much for your positive review! We think Lynn is great also! We look forward to taking care of you for a long time!😎"
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Debra McCauley

June 19, 2025

5  out of  5
rating by Debra McCauley
"Hi, my name is Debra, and I would like to thank Ms. Lynn Flucas for assisting me with getting my house and car insurance switched from a previous insurance company to State Farm. Ms. Flucas was very infomative, perfessional, and courteous throughout out my entire experience with State Farm, she made me feel very cared for. It has been my experience in the past that when it comes to serving customers, some companies lack compassion and it was a great experience to have a breath of fresh air. Thank you State Farm."
We responded:
"Thank you so much for your positive review! We also think Mrs. Lynn is great and we look forward to serving you! We hope you have a great weekend.😎"
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Tameka Stewart

May 12, 2025

5  out of  5
rating by Tameka Stewart
"I am so grateful for Brian Sumner State Farm! They are truly wonderful community partners in education. Their ongoing support of Pinevale Elementary School means so much to us—from providing prizes for our Teacher and Employee of the Month to sponsoring staff breakfasts during Teacher Appreciation Week. They are always looking for meaningful ways to support our students and staff. We deeply appreciate their generosity and commitment to our school community!"
We responded:
"You are too kind! Thank you so much for all you and the Pinevale teachers and administrators do for our children and community! "
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Nishchay Patel

May 7, 2025

5  out of  5
rating by Nishchay Patel
"Amazing communication"
We responded:
"Thank you so much for leaving our agency a five star review. I really do appreciate you noticing that we do try to communicate as much as possible via phone, text or email. If you ever need anything 24/7 don’t hesitate to reach out. I hope you have a great weekend and a great summer. "
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Stacie Zimmerman Staton

May 6, 2025

5  out of  5
rating by Stacie Zimmerman Staton
"Let me start with the fact that I usually am not a “leave a review” person, but when a company continues to exceed your expectations and provide quality service you should! Brian Sumner State Farm has been our agent for the past 15 years. Unfortunately, we have had to make multiple claims both home and auto within that time. In every instance, I have contacted the agency, and immediately they began to help me. Usually when you have to make these claims, something bad has happened and emotions and stress do not make anything easy. Brian, his wife, Susan, and their staff have always helped to walk us through the process. They made us feel like they truly cared about our situation and were going to help us make sure that our insurance coverage took care of everything. I cannot imagine a better company! If you are having issues with your insurance company, especially after all of the devastation that has happened in our community in recent years, I would highly recommend Brian Sumner State Farm!!"
We responded:
"Thank you very much for your excellent review. It is our honor to serve you and your family. Thank you for taking the time to share your experience. We sincerely appreciate it. "
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Carolyn Lee

April 29, 2025

5  out of  5
rating by Carolyn Lee
"Ms Flucas has great customer service and always willing to go above and beyond to help!"
We responded:
"Thank you so much for the positive feedback about Lynn. We agree with you. She is great. I hope you have a great weekend. "
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Tracy Nelson

April 22, 2025

5  out of  5
rating by Tracy Nelson
"Ms. Lynn, Frank & I, just wanted to share what we share on the website, thank you so much for all you do!!! Mr. Brian Sumner, We sincerely appreciate the outstanding customer service provided by your representative, Lynn Flucas. Ms. Flucas demonstrated exceptional knowledge and expertise, particularly in explaining insurance rates. Her ability to clearly communicate complex information, answer our questions with confidence, and guide us through the process made a significant difference in our experience. It’s rare to encounter such professionalism and genuine care in customer service. Please extend our thanks and recognition to Ms. Flucas for her impressive support and dedication. Ms. Lynn, we love you!!!"
We responded:
"Thank you Tracy. I appreciate your choosing Lynn and our agency. It is our privilege to have you as a valued customer."
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Nick Heuman

March 30, 2025

5  out of  5
rating by Nick Heuman
"Susan is the best! Always there to help, no matter the day or time. She goes above and beyond to make sure you are taken care of. We love Susan and Brian Sumner State Farm."
We responded:
"Nick, Thank you so much for the positive review and I agree Susan is the Best! We really appreciate you and Ashley’s business and your relationship. I hope you have a great week. "
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Janis Patterson

March 29, 2025

5  out of  5
rating by Janis Patterson
"Shelby and Brian have been a great help to us in securing insurance on our home and autos."
We responded:
"Thank you so much for the 5 star review Mrs. Patterson. We look forward to serving you for many years. Have a great weekend! "
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Cathy Parker

March 29, 2025

5  out of  5
rating by Cathy Parker
"Sometimes you need help to see the beauty after a storm. My State Farm agents Brian and Susan Sumner and their amazing staff helped me see it right away."
We responded:
"Thank you Cathy. We appreciate you and value you. Your support means a lot. It is a blessing to be your agency of choice. Thank you for all you do to make our community a better place. "
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Kimberly

March 5, 2025

5  out of  5
rating by Kimberly
"Love this company! I spoke with Nathan today & he was extremely helpful. Thanks so much Nathan for your patience."
We responded:
"Kimberly, thank you so much for the positive review. Nathan told me you were a joy to speak with today. We look forward to serving you for a long time. I hope you have a great week.😎"